Saturday, March 29, 2014

Bridging the Technology Divide

 We cannot create a level-playing field for children unless we take concrete steps to bridge the digital divide. Today the privileged generation-Y seems to have a innate ability to adapt to changing technologies where the disadvantaged lot don't even know how to switch on a computer...

Citizens association for Child Rights-CACR decided to step up and help to create awareness and mitigate this huge technological gap  by introducing  Computer literacy project in Municipal [inner city] schools .   

One of our volunteer's Dr. Wagle describes his experience on the project execution:

"We live in a world today that is increasingly moving to a service economy where computer literacy and inter-personal communication are pre-requisites to landing a job (even as a shop attendant). Computer Literacy and Spoken English are two skills that will help the under privileged (BMC)Municipal  primary school students to bridge the widening gap between themselves and the private school students and give them  a chance to live a better life.

It was in July, 2013 that I stepped for the first time in a BMC school to conduct my first lesson in computer literacy. I had no prior knowledge about the students, teachers, curriculum, building or equipment, hence there was bit of trepidation at what I may discover. First impressions are important. The new, spacious building of BMC Petit school in Bandra (W) is as good as it can get as a healthy teaching environment (granted there is no playing ground). Students in uniform also help as a study enabler. Spacious computer room well furnished for a set of desktops means the infrastructure for teaching computers is there.

It took a month to get to know the following things:
1. Four mediums (Urdu, Marathi, Gujrati and English),
2. Four schools within the building,
3 Friday is a half day and Saturday a full day for the Urdu medium,
4 Availability of only five desktops (but of latest vintage from Acer),
   and many more new things to assimilate.

Since we were teaching the students directly, our contact with the teacher was minimal and only to the extent of requesting them to send their class to the computer room.

The students were the biggest surprise. Their enthusiasm to learn and work on a computer is infectious. It has not diminished even after 8 months we have been with them – as soon as one of us voluntary teachers enters the school students from different medium and standards (4 to 7 which we cover) clamour up asking if today they can come to the computer room.

We had to decide on the pedagogy to be used. IIT, Mumbai has developed software called Spoken Tutorial with funding from the HRD ministry to teach computer literacy which essentially means teaching the Libre Office suite of Writer, Spreadsheet etc. I found the IITB spoken tutorials good, but not tailored for the level of BMC school students. I had to therefore look at an alternative.

CACR has various volunteer groups to teach at multiple BMC schools, mostly in H-West ward. These groups have been autonomous in selecting the pedagogy and thus there has been lot of experience with different methodologies including teaching using IITB software.
I accepted the definition of computer literacy to be student's ability to use Office Suite (Open Office, Libre and Microsoft are three such suites, of which the first two are free). I ended up writing lessons for teaching at Petit and quickly wrote up a mini-book so that other volunteers could use it to teach. After four months, when I had run through the Office related lesson I felt the need for more lessons and decided that in today's age Computer Literacy (CLit) must include lessons on internet. I added four lessons in that category. Fortunately or unfortunately due to lack of any infrastructure to connect the multiple desktops to the net, no lessons were actually delivered.

By November, 2013 and after much study we finalized on the pedagogy for Spoken English (SpE) based on a set of eight animation DVDs made by Tata Interactive.

By November, 2013 I had enough experience and data to know the student population (possibly representative of any BMC primary school) reasonably well in terms of their education level, their knowledge of English, and their class behaviour, their differing talent to learn and urge to study. The picture other than normal spread of talent as in any group was dismal. Most students even upto 7th standard, had difficulty reading English alphabet and in differentiating the use of capital letters and when to use them. The vocabulary was virtually absent which means that any word in piece of text is nothing more than a sequence of letters. Teaching CLit often became frustrating and seemed hopeless.

In January, 2014 a development took place which in retrospect was for the better. When our organization, Citizen Association for Child Rights (CACR) started teaching at BMC schools the desire was to be able to get volunteers who had to go to a nearby school. Since Bandra (W) was the closest to us (I and my wife Archana) living in Mahim among the initial set of schools we had been going to Petit school there. In October, CACR decided to take on additional schools, made representation to BMC's education department and got permission to teach in more BMC schools.

Dharavi Trasit Camp (DTC) school was in that new set. It is a very large school group with over 10,000 students studying there in primary alone. Going to Dharavi is fraught with poor transport (narrow and crowded roads being one reason). I started going to DTC from December, 2013. By then, I had realized that I was pegging the CLit at a level higher than needed. What was basic to CLit is an ability to type and edit,with calculations (spreadsheet) not being as important.

I completely revised my approach to CLit and began with asking the students to type in simple two paragraph text in multiple repeat lessons. Not withstanding having taught upto Presentation tool at Petit, I started this approach at Petit too. By the end of January, 2014 I began to see the benefits of my new pedagogy. Students across 4 to 7 standard and across medium were on the whole were beginning to type and edit the text given to them on a piece of paper. I then got them to graduate to a more complex and longer piece of text to type and edit. Finally, I got them to save the text to a file of their own and re-open it to check.

Today, at the end of current academic year and before the students at both Petit and DTC schools go on summer vacation, I have the satisfaction that the students have become computer literate even if it is only to type and edit.

There was one major difference between Petit and DTC. At DTC there was BMC appointed full time teacher for teaching computers. He was a part of mass adoption by BMC to use the IITB software with 100+ teachers so appointed. This teacher was not able to teach anything other than letting students play with Paint tool till I volunteered. He then learnt the use of Writer program while I taught and then used that knowledge to teach other medium and other standards which I could not teach directly in my limited 2-day per week schedule. This teacher also made a regular schedule of such lessons for the entire week.

Spending just two hours per week in a social cause such as teaching in BMC schools should be no problem for any person even when he or she is working. But despite sizable population among us of senior citizen (who should have plenty of spare time) getting voluntary teachers is the most difficult problem that we have faced. This problem has remained unsolved and constrains CACR from expanding its school coverage.


CACR also believe that it is best that the school teaching is best imparted by school teachers rather than through the crutches of outside teachers. In DTC, both these goals came together. There is a clear pointer here. Get BMC to appoint full-time teachers for CLit (and also for SpE). Train the teacher (and be guide in some of the lessons he or she teaches) and you reduce your need for voluntary teachers and get BMC to do its own work. I suggested this requirement to the AO of H-West ward and am happy that a full time computer teacher has been identified at Petit for the next academic year.

The Petit and DTC models are potentially scalable. 100 teachers have already been identified (BMC has 300 school buildings and therefore the need is for 300 teachers and trainers and mentors for each of them). Lot more planning will be required and it may take another full academic year to get the scaling up right. But at the end of it 80+% of BMC students would be computer literate (and that would include spreadsheet and possibly more).

 I hope CACR is able to persuade the BMC education department to go along and put its will behind this experiment."

Dr. S.Wagle _CACR



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